Sticky Client Situations: What Do You Do When a Client Wants a Refund?

When you buy a pre-made product, whether a sweater at the mall or a digital course from an online marketing guru, asking for a refund when you’re unhappy is a perfectly normal thing to do. Stores always have a refund… [Read More]

Sticky Client Situations: How to Handle Clients Asking for Discounts

It seems like a perfectly normal thing to do. Everywhere you turn, you see ads on TV offering a one month free trial at the gym. Fifty percent off appetizers during happy hour. Buy one pair of shoes, get 20… [Read More]

Sticky Client Situations Part IV – Your Client is Dissatisfied

What do you do if you sense a client or customer is not happy with your product or service? It’s a situation that has a tendency to spiral out of control in any relationship. In a marriage, you see the… [Read More]

Sticky Client Situations Part III – Becoming Friends with Clients

In Japan, it is unheard of to begin any sort of business discussion without some initial “chit chat.” Catching up, asking about your client’s family or recent vacation, and commenting on the weather is not nice, it’s just how things… [Read More]

Sticky Client Situations Part II- How to Prevent ‘Scope Creep’

Earlier this year, a freelance writer reached out to me for help with an unfortunate situation. She was working on an important article for a trade magazine, a magazine that isn’t available on the newsstands but is sent directly to… [Read More]

What Do You Do When Clients Don’t Pay? Guide to Sticky Client Situations Part 1

I recently received a very unhappy email from one of my readers. After contracting with a client on the job board ODesk and completing the job, she was now having a very difficult time receiving payment for her work. Now,… [Read More]

Posting Your Pricing on Your Website – A Smart Move, or TMI?

The debate over whether entrepreneurs should post pricing on their websites has been raging for years – and it can be hard for those just starting out to decide what to do. Obviously, if your business is selling hand-embroidered tea… [Read More]