Sticky Client Situations: What Do You Do When a Client Wants a Refund?

When you buy a pre-made product, whether a sweater at the mall or a digital course from an online marketing guru, asking for a refund when you’re unhappy is a perfectly normal thing to do. Stores always have a refund… [Read More]

Fake Yourself Out: Marketing Techniques for People Who Hate Sales

It’s one of the great paradoxes of working for yourself and creative work generally. The same people who relish being their own boss, forging the direction of their own work, and earning money entirely from their own ideas also tend,… [Read More]

Are You Losing Thousands of Dollars a Year on Payment Processing Fees?

Once upon a time, accepting payments as a self-employed professional was a process that required research, patience, and faith. You could make things easier for your clients or customers by accepting credit cards, but you had to deal directly with… [Read More]

How To Take Care Of Your Business (Administration) While Getting Your Work Done

Let’s make an important line in the sand here. On one side, there is your work: the things clients pay you to do. The “money-makers.” On the other side, you have your business: the administration, marketing, accounting, IT, management, public… [Read More]

Ideas on How to Raise Your Rates

When was the last time you gave yourself a raise? A friend of mine, who is a virtual assistant in Dallas, has told me that she would love to raise her rates from $30/an hour to $40 an hour and… [Read More]

What to Say When Someone Asks for a Discount

Has anyone ever said something that sounds like this: “Your price is a little too high and I’d like a discount.” In this article, I outline two approaches for responding to this comment. One of the approaches even has the… [Read More]

10 Financial Success Steps You Need to Take Right Now to Ensure Your Future

How financially secure is your future? Can you even answer that question? The sad fact is that most women (freelance moms included) don’t do enough financial planning. Many of us are just too busy taking care of our families to… [Read More]