tonibtb
08-26-2005, 11:02 AM
Antoinette Braswell
1404 New Haven Ct.
Glen Allen, Va. 23059
804-270-5618
tonibtb@yahoo.com
OBJECTIVE
To obtain a virtual assistant or secretarial position that would allow me to utilize my twenty years of administrative experience.
ACCOMPLISHMENTS
*Exceeded revenue quotas every year
*Member of Leadership Development Program within first year as Sales Rep
*Received numerous awards for consistently exceeding the needs of Customers
*Developed and taught new hire curriculums and refresher courses
*PTA Secretary for two years
QUALIFICATIONS
*PTA Secretary for local High School for two years
*Experienced in both Hardware and Software Services Sales
*Typing speed of 82 w.p.m.; Data Entry speed of 1200 k.p.m.
*Strong leadership qualities and ability to effectively encourage teaming
*Resourceful, flexible, and can think, plan, and write creatively
*Able to communicate ideas and take a practical yet innovative view
*Recognized for high ethical standards
*Talented and determined individual who accomplishes results
*Successful track record in positions with igh responsibility
*Strong organizational, problem solving, and trouble shooting skills
*Proficient in MsWord, Excel, PowerPoint, E-Office, and Lotus SmartSuite databases
*Proven expertise in Business Controls, project management, and customer service arenas
*Able to work with minimal management direction and in high pressure situations
*Successful track record of working at home with no supervision
*Excellent communication, grammar, and proofreading skills
Employment History
Pebblebrook High School PTSA Secretary Ga. 2002 – 2004
Typed correspondence; Prepared minutes of the meetings and provided to School Principal, faculty, and PTSA board members; created and prepared agendas; created and maintained database of all members; instrumental in the success of the membership drives
Virtual Secretary 08/2004-Present
Create resumes; Type correspondence; maintain database files; Prepare typed transcription of tape recorded sales meetings transcripts; Customer service calls
Hardware & Software Services Sales Rep IBM Smyrna, Ga.2002-2004
Generated revenue by understanding the customer’s business and identifying opportunities; Ensured closure of opportunities by engaging additional resources as needed; Built customer relationships through open telephone and email communication; Orchestrated resources internally and externally for customer box set-ups, relocations and other Hardware related services; Answered customer’s questions proficiently and in a timely manner; Met with management weekly with forecasting and revenue details; Exceeded revenue target attainment by achieving 144% of full year revenue target; Trained new personnel on policies and procedures; Maintained 100% customer satisfaction rating; Performed trouble shooting, problem solving and research duties as needed.
Business Controls Analyst IBM Atlanta, GA. 1998-2002
Assessed in excess of 1,100 orders monthly for audit accuracy; Assessed compliance with guidelines, policies, and procedures to ensure optimum use and protection of IBM’s assets; Performed root cause analysis and make recommendations for improvements; Responsible for the creation of and maintenance of numerous spreadsheets for management review; Instrumental in the satisfactory rating achieved during corporate and internal audits; Conducted quarterly team meetings; Developed and provided new hire training as well as refresher courses for employees.
COVER Lead Operator IBM Atlanta, GA. 1996-1998
Responsible for strategy, deliverables, education and implementation to entire .COM Sales Center; Managed COVER database and utilized strong analytical and problem solving skills to effectively resolve issues with speed and accuracy; Served as focal and provided on-going education to Sales and CSO personnel; Analyzed usage and efficiency to provide detailed managerial reports which included performance enhancement recommendations.
Customer Support Rep. IBM Atlanta, GA. 1995-1996
Performed intensive customer support duties which included researching customer orders for problem resolution and order processing; Directly communicated with Sales personnel to determine and meet customer needs; Utilized knowledge of AS400 and RS6000 products for resolution of MAT errors; Trouble shooted issues that were causing shipment delays and resolved accordingly; Effectively utilized AAS databases for order research and tracking; Engaged customer service skills.
Customer Response Rep. IBM Atlanta, GA. 1994-1995
Assisted external customers with inquiries by qualifying customer phone calls and transferred those calls to the appropriate sales departments; Repeatedly exceeded daily quotas; Maintained superior customer satisfaction rating with minimal call abandonment.
1404 New Haven Ct.
Glen Allen, Va. 23059
804-270-5618
tonibtb@yahoo.com
OBJECTIVE
To obtain a virtual assistant or secretarial position that would allow me to utilize my twenty years of administrative experience.
ACCOMPLISHMENTS
*Exceeded revenue quotas every year
*Member of Leadership Development Program within first year as Sales Rep
*Received numerous awards for consistently exceeding the needs of Customers
*Developed and taught new hire curriculums and refresher courses
*PTA Secretary for two years
QUALIFICATIONS
*PTA Secretary for local High School for two years
*Experienced in both Hardware and Software Services Sales
*Typing speed of 82 w.p.m.; Data Entry speed of 1200 k.p.m.
*Strong leadership qualities and ability to effectively encourage teaming
*Resourceful, flexible, and can think, plan, and write creatively
*Able to communicate ideas and take a practical yet innovative view
*Recognized for high ethical standards
*Talented and determined individual who accomplishes results
*Successful track record in positions with igh responsibility
*Strong organizational, problem solving, and trouble shooting skills
*Proficient in MsWord, Excel, PowerPoint, E-Office, and Lotus SmartSuite databases
*Proven expertise in Business Controls, project management, and customer service arenas
*Able to work with minimal management direction and in high pressure situations
*Successful track record of working at home with no supervision
*Excellent communication, grammar, and proofreading skills
Employment History
Pebblebrook High School PTSA Secretary Ga. 2002 – 2004
Typed correspondence; Prepared minutes of the meetings and provided to School Principal, faculty, and PTSA board members; created and prepared agendas; created and maintained database of all members; instrumental in the success of the membership drives
Virtual Secretary 08/2004-Present
Create resumes; Type correspondence; maintain database files; Prepare typed transcription of tape recorded sales meetings transcripts; Customer service calls
Hardware & Software Services Sales Rep IBM Smyrna, Ga.2002-2004
Generated revenue by understanding the customer’s business and identifying opportunities; Ensured closure of opportunities by engaging additional resources as needed; Built customer relationships through open telephone and email communication; Orchestrated resources internally and externally for customer box set-ups, relocations and other Hardware related services; Answered customer’s questions proficiently and in a timely manner; Met with management weekly with forecasting and revenue details; Exceeded revenue target attainment by achieving 144% of full year revenue target; Trained new personnel on policies and procedures; Maintained 100% customer satisfaction rating; Performed trouble shooting, problem solving and research duties as needed.
Business Controls Analyst IBM Atlanta, GA. 1998-2002
Assessed in excess of 1,100 orders monthly for audit accuracy; Assessed compliance with guidelines, policies, and procedures to ensure optimum use and protection of IBM’s assets; Performed root cause analysis and make recommendations for improvements; Responsible for the creation of and maintenance of numerous spreadsheets for management review; Instrumental in the satisfactory rating achieved during corporate and internal audits; Conducted quarterly team meetings; Developed and provided new hire training as well as refresher courses for employees.
COVER Lead Operator IBM Atlanta, GA. 1996-1998
Responsible for strategy, deliverables, education and implementation to entire .COM Sales Center; Managed COVER database and utilized strong analytical and problem solving skills to effectively resolve issues with speed and accuracy; Served as focal and provided on-going education to Sales and CSO personnel; Analyzed usage and efficiency to provide detailed managerial reports which included performance enhancement recommendations.
Customer Support Rep. IBM Atlanta, GA. 1995-1996
Performed intensive customer support duties which included researching customer orders for problem resolution and order processing; Directly communicated with Sales personnel to determine and meet customer needs; Utilized knowledge of AS400 and RS6000 products for resolution of MAT errors; Trouble shooted issues that were causing shipment delays and resolved accordingly; Effectively utilized AAS databases for order research and tracking; Engaged customer service skills.
Customer Response Rep. IBM Atlanta, GA. 1994-1995
Assisted external customers with inquiries by qualifying customer phone calls and transferred those calls to the appropriate sales departments; Repeatedly exceeded daily quotas; Maintained superior customer satisfaction rating with minimal call abandonment.