tam2005
10-18-2006, 03:44 PM
This position is a part-time, year-round role, working as a customer service representative answering calls for an employer's 24-hour/toll-free phone line.
Work a 27- 30 hour per week schedule. Hours will vary and depend upon call volumes and seasonal trends.
Maintain a minimum productivity standard of 70-80 calls per hour.
Answer incoming telephone calls from customers and employees regarding: general store information, price and product availability, billing inquiries, order processing, and member benefits.
Maintain the highest quality of customer service during calls, deal tactfully to resolve customer complaints, compliments, and inquiries, and follow the appropriate company procedures.
Apply Here (http://www.nticentral.org/apply/9retcsr/a5000.shtm)
Work a 27- 30 hour per week schedule. Hours will vary and depend upon call volumes and seasonal trends.
Maintain a minimum productivity standard of 70-80 calls per hour.
Answer incoming telephone calls from customers and employees regarding: general store information, price and product availability, billing inquiries, order processing, and member benefits.
Maintain the highest quality of customer service during calls, deal tactfully to resolve customer complaints, compliments, and inquiries, and follow the appropriate company procedures.
Apply Here (http://www.nticentral.org/apply/9retcsr/a5000.shtm)