tam2005
07-16-2008, 09:55 AM
ABOUT OUR COMPANY
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
JOB GROUP SUMMARY
Customer Service is the important first-line of contact with customers, setting the tone for how members, doctors and plan sponsor groups view our company. It provides members with the right information at the right time to help them make better decisions about their health and health care.
EDUCATION
The highest level of education desired for candidates in this position is a Associate's degree or equivalent experience.
FUNCTIONAL WORK EXPERIENCE
- Customer Service: Customer service - call center location
REQUIRED SKILLS
-Effective oral communication skills with internal and external customerSuccessful candidates must demonstrate a strong customer service focus, effective verbal, written, and keyboard skills. s. -Work cooperatively and establish positive cross-functional relationships within the organization.
-Excellent attendance and punctuality are essential. - Perform intake calls from members (Foundation)
DESIRED SKILLS
Call center and medical insurance experience are preferred. Knowledge of Microsoft Office Products is a plus. - Research standard plan design or certific...(CSR)
- Analyze and research requests for member PHI in accordance with HIPAA Call Handling procedures (Foundation)
POSITION SUMMARY
-Handle customer service inquiries and problems via telephone, internet or written correspondence.
-Utilize systems to track all events and outcomes and educate customers on a daily basis through routine calls.
-Handle calls in a positive, helpful manner while being an active listener, and able to handle multiple tasks & responsibilities.
You must be available for overtime during the week & Saturdays as needed.
-8 hour shift anytime between 8:00am - 6:00pm.
-Work at home arrangement available - is at the discretion of management following training. Our Customer Service Representatives benefit from 12 - 19 weeks of paid training, which must be completed with no absences. The training class will start September 22, 2008.
ADDITIONAL JOB INFORMATION
-CSRs handle a wide variety of calls, identify service problems, and initiate appropriate action to resolve problems.
-
-CSRs must project a positive, helpful attitude while being an active listener, and be able to handle multiple tasks & responsibilities.
-Individuals must work cooperatively and establish positive cross-functional relationships within the organization. Excellent attendance and punctuality are essential.
We value leadership, creativity and initiative. If you share those values and a commitment to excellence and innovation, consider a career with our company.
Apply Here (https://aetna.recruitmax.com/ENG/candidates/default.cfm?szCategory=jobprofile&szOrderID=25059&szCandidateID=0&szSearchWords=&szReturnToSearch=1&sourceID=DEA)
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
JOB GROUP SUMMARY
Customer Service is the important first-line of contact with customers, setting the tone for how members, doctors and plan sponsor groups view our company. It provides members with the right information at the right time to help them make better decisions about their health and health care.
EDUCATION
The highest level of education desired for candidates in this position is a Associate's degree or equivalent experience.
FUNCTIONAL WORK EXPERIENCE
- Customer Service: Customer service - call center location
REQUIRED SKILLS
-Effective oral communication skills with internal and external customerSuccessful candidates must demonstrate a strong customer service focus, effective verbal, written, and keyboard skills. s. -Work cooperatively and establish positive cross-functional relationships within the organization.
-Excellent attendance and punctuality are essential. - Perform intake calls from members (Foundation)
DESIRED SKILLS
Call center and medical insurance experience are preferred. Knowledge of Microsoft Office Products is a plus. - Research standard plan design or certific...(CSR)
- Analyze and research requests for member PHI in accordance with HIPAA Call Handling procedures (Foundation)
POSITION SUMMARY
-Handle customer service inquiries and problems via telephone, internet or written correspondence.
-Utilize systems to track all events and outcomes and educate customers on a daily basis through routine calls.
-Handle calls in a positive, helpful manner while being an active listener, and able to handle multiple tasks & responsibilities.
You must be available for overtime during the week & Saturdays as needed.
-8 hour shift anytime between 8:00am - 6:00pm.
-Work at home arrangement available - is at the discretion of management following training. Our Customer Service Representatives benefit from 12 - 19 weeks of paid training, which must be completed with no absences. The training class will start September 22, 2008.
ADDITIONAL JOB INFORMATION
-CSRs handle a wide variety of calls, identify service problems, and initiate appropriate action to resolve problems.
-
-CSRs must project a positive, helpful attitude while being an active listener, and be able to handle multiple tasks & responsibilities.
-Individuals must work cooperatively and establish positive cross-functional relationships within the organization. Excellent attendance and punctuality are essential.
We value leadership, creativity and initiative. If you share those values and a commitment to excellence and innovation, consider a career with our company.
Apply Here (https://aetna.recruitmax.com/ENG/candidates/default.cfm?szCategory=jobprofile&szOrderID=25059&szCandidateID=0&szSearchWords=&szReturnToSearch=1&sourceID=DEA)