tam2005
06-30-2008, 01:59 PM
Unresearched...
PAI and Wizards of the Coast, a subsidiary of Hasbro, Inc., and the world's largest publisher of adventure games, including Magic: The Gathering® Trading Card Game, Dungeons & Dragons® Roleplaying Games, and the creator of Gleemax™ ~ the new home for gamers on the web, have an exciting opportunity for a Tier I Customer Service Representative to join the PAI team.
This position will be is working for a vendor of Wizards of the Coast to provide Tier I Customer Service support. All qualified applicants’ resumes will be shared with our vendor for pre-screening and selection. All information will be kept confidential.
**NOTE - this is a remote (telecommuting position)
POSITION PURPOSE
This position will provide the highest standard of customer support for all Wizards of the Coast products. This includes, but is not limited to, live chat, forum and email support for Wizards digital and analog games.
JOB DUTIES
Essential Functions / Major Responsibilities:
§ Receive and respond to inbound customer contacts in a knowledgeable, accurate and timely manner.
§ Providing customers with responses/solutions in a positive, professional and courteous manner is a prerequisite of this position.
§ Demonstrate professionalism and good judgment in performing responsibilities and interacting with managers, customers, developers, team members, and outside authorities.
§ Assist, moderate, and mentor in-game customers as part of an Online Community management program.
§ Representatives will be responsible for resolving technical support requests from customers.
§ Understand what information is proprietary and keep this information confidential.
§ Relay customer concerns and problem trends to Leads and Managers.
§ Gather and enter data from support interaction into designated software.
§ Maintain expert working knowledge of current and upcoming Wizards of the Coast products.
QUALIFICATIONS
Education and Training:
§ High school diploma or equivalent required
§ Continuing education in Business a plus
Prior Related Experience:
§ Two or more years of experience in the customer service field, including live chat moderation, required.
§ Experience providing Game and Technical support desired.
§ Strong knowledge of Wizards’ games and products desired.
Knowledge, Skills and Abilities:
§ Able to learn and adapt quickly in a demanding customer service environment.
§ Excellent typing/written skills (50 wpm minimum)
§ Ability to work effectively in a fast paced, aggressive environment.
§ Excellent organizational and communication skills.
§ Ability to work flexible hours. Will be necessary to work weekends and holidays.
§ Effective communication skills
§ Working knowledge of MS Office and Instant Messenger (AIM, MSN)
§ Ability to work effectively with strong attention to detail required.
§ Ability to work with team to improve and develop processes as needed.
§ Excellent follow through skills.
Requirements:
This position is a remote (telecommuting) position
Internet connectivity required
Personal Computer required
Ability to work at a computer and sit for long periods of time.
Apply Here (http://hotjobs.yahoo.com/job-JBHJ80HDOIH;_ylc=X3oDMTEwNXM3OGk5BF9TAzM5NjUxMDMzN QRjYXQDQ1VTBHBjb2RlAzUwNTg0?source=partner&scode=50584)
PAI and Wizards of the Coast, a subsidiary of Hasbro, Inc., and the world's largest publisher of adventure games, including Magic: The Gathering® Trading Card Game, Dungeons & Dragons® Roleplaying Games, and the creator of Gleemax™ ~ the new home for gamers on the web, have an exciting opportunity for a Tier I Customer Service Representative to join the PAI team.
This position will be is working for a vendor of Wizards of the Coast to provide Tier I Customer Service support. All qualified applicants’ resumes will be shared with our vendor for pre-screening and selection. All information will be kept confidential.
**NOTE - this is a remote (telecommuting position)
POSITION PURPOSE
This position will provide the highest standard of customer support for all Wizards of the Coast products. This includes, but is not limited to, live chat, forum and email support for Wizards digital and analog games.
JOB DUTIES
Essential Functions / Major Responsibilities:
§ Receive and respond to inbound customer contacts in a knowledgeable, accurate and timely manner.
§ Providing customers with responses/solutions in a positive, professional and courteous manner is a prerequisite of this position.
§ Demonstrate professionalism and good judgment in performing responsibilities and interacting with managers, customers, developers, team members, and outside authorities.
§ Assist, moderate, and mentor in-game customers as part of an Online Community management program.
§ Representatives will be responsible for resolving technical support requests from customers.
§ Understand what information is proprietary and keep this information confidential.
§ Relay customer concerns and problem trends to Leads and Managers.
§ Gather and enter data from support interaction into designated software.
§ Maintain expert working knowledge of current and upcoming Wizards of the Coast products.
QUALIFICATIONS
Education and Training:
§ High school diploma or equivalent required
§ Continuing education in Business a plus
Prior Related Experience:
§ Two or more years of experience in the customer service field, including live chat moderation, required.
§ Experience providing Game and Technical support desired.
§ Strong knowledge of Wizards’ games and products desired.
Knowledge, Skills and Abilities:
§ Able to learn and adapt quickly in a demanding customer service environment.
§ Excellent typing/written skills (50 wpm minimum)
§ Ability to work effectively in a fast paced, aggressive environment.
§ Excellent organizational and communication skills.
§ Ability to work flexible hours. Will be necessary to work weekends and holidays.
§ Effective communication skills
§ Working knowledge of MS Office and Instant Messenger (AIM, MSN)
§ Ability to work effectively with strong attention to detail required.
§ Ability to work with team to improve and develop processes as needed.
§ Excellent follow through skills.
Requirements:
This position is a remote (telecommuting) position
Internet connectivity required
Personal Computer required
Ability to work at a computer and sit for long periods of time.
Apply Here (http://hotjobs.yahoo.com/job-JBHJ80HDOIH;_ylc=X3oDMTEwNXM3OGk5BF9TAzM5NjUxMDMzN QRjYXQDQ1VTBHBjb2RlAzUwNTg0?source=partner&scode=50584)