tam2005
05-15-2008, 12:03 PM
Unresearched...
Purpose: To assist in promptly and politely answering calls to the Medical Exchange. To meet and exceed customer expectations and adhere to established quality practices while seeking to continually improve work performance.
Responsibilities:
· Promptly answering calls assigned to your workstation
· Greeting callers properly and politely
· Selecting the requested doctor’s account from a search directory
Taking a short message or status information from the caller very quickly
Ability to communicate correct protocols to clients promptly
Closing the call properly and politely
Transferring the account to dispatch staff for further action
Transferring calls to dispatch staff when outside the scope of these responsibilities
Skills, Education, & Experience:
· High school diploma or equivalent required
· Must have customer service experience
· Ability to contribute positively to a team environment
· Must have excellent spelling skills
· Must have ability to follow written and verbal instruction
· Must be able to type proficiently (30wpm)
· Must have computer knowledge and experience
Physical/Mental Abilities:
· Must be able to sit for long periods of time
· Must be able to take calls using a headset system
· Must be able to multi-task (listen and type simultaneously) in a high stress environment
· Must have a computer (PC compatible only) with high speed internet and phone to take calls
This is a work from home opportunity. Must have a computer with high speed internet and a phone to take calls. 2 part time shifts available. Shifts include Tuesday, Wednesday, Friday, Saturday from 11am to 3pm or Tuesday & Thursday from 5pm to 9pm and Sunday from 2pm to 6pm. To apply please call the job line number at 512-467-5043. No resumes, applications, etc will be accepted for this position
Purpose: To assist in promptly and politely answering calls to the Medical Exchange. To meet and exceed customer expectations and adhere to established quality practices while seeking to continually improve work performance.
Responsibilities:
· Promptly answering calls assigned to your workstation
· Greeting callers properly and politely
· Selecting the requested doctor’s account from a search directory
Taking a short message or status information from the caller very quickly
Ability to communicate correct protocols to clients promptly
Closing the call properly and politely
Transferring the account to dispatch staff for further action
Transferring calls to dispatch staff when outside the scope of these responsibilities
Skills, Education, & Experience:
· High school diploma or equivalent required
· Must have customer service experience
· Ability to contribute positively to a team environment
· Must have excellent spelling skills
· Must have ability to follow written and verbal instruction
· Must be able to type proficiently (30wpm)
· Must have computer knowledge and experience
Physical/Mental Abilities:
· Must be able to sit for long periods of time
· Must be able to take calls using a headset system
· Must be able to multi-task (listen and type simultaneously) in a high stress environment
· Must have a computer (PC compatible only) with high speed internet and phone to take calls
This is a work from home opportunity. Must have a computer with high speed internet and a phone to take calls. 2 part time shifts available. Shifts include Tuesday, Wednesday, Friday, Saturday from 11am to 3pm or Tuesday & Thursday from 5pm to 9pm and Sunday from 2pm to 6pm. To apply please call the job line number at 512-467-5043. No resumes, applications, etc will be accepted for this position