tam2005
05-13-2008, 09:21 AM
Unresearched...
JOB MISSION SUMMARY
Customer Service is the important first-line of contact with customers, setting the tone for how members, doctors and plan sponsor groups view our company. It provides members with the right information at the right time to help them make better decisions about their health and health care.
RESPONSIBILITIES:
- Serve as the Single Point of Contact for the specific key accounts.
- Participation in pre-sale client presentations.
- Coordinate customer site visits for your customers.
- Coordinates efforts both internally and across departments to successfully resolve service issues.
- Develop process improvements intended to enhance the overall delivery of service.
- Travel to customer as needed, occasionally with short notice.
- Documents and tracks all contacts, events, and outcomes with clients using appropriate systems and processes.
- May be asked to serve as a contingent for Member Service as business needs require.
SKILLS:
- The successful candidate must have a proven track record in providing service to Aetna medical members.
- Knowledge of ACAS systems required.
- Proven success in relationship development and teambuilding are critical.
- Outstanding communication skills and exceptional customer focus skills from flexibly to effectively influence others for both internal and external perspectives are imperative.
- Candidate must have experience working across Aetna's functions, segments and markets to resolve issues.
- Preferably candidate will have a minimum of 2 years taking Member calls, with at least 1 year of ACAS call experience.
- Must have experience in MSW or ASD.
- Supervisory experience is a plus, but not required.
ADDITIONAL JOB INFORMATION:
- Interact directly with the customer, sales, account management as a SPOC for escalated individual member s issues and complex global issues.
- Participate in the pre-sale finalist presentations, system demonstrations, and site visits organized for the account.
- Work with the Manager, Supervisor, Implementation Manager (IM) Plan Sponsor Services (PSS), and other areas within the organization to facilitate the gathering of the necessary history to resolve the customers issues.
- Trend and investigate the root cause of customer-escalated issues by reviewing re-work and other background information.
- Assist the Supervisor in the coaching and mentoring of service center staff for assigned customer(s)
Work At Home available in Jacksonville area only
Apply Here (http://jobs.insurancejobs.com/c/job.cfm?jb=4433460&site_id=643)
JOB MISSION SUMMARY
Customer Service is the important first-line of contact with customers, setting the tone for how members, doctors and plan sponsor groups view our company. It provides members with the right information at the right time to help them make better decisions about their health and health care.
RESPONSIBILITIES:
- Serve as the Single Point of Contact for the specific key accounts.
- Participation in pre-sale client presentations.
- Coordinate customer site visits for your customers.
- Coordinates efforts both internally and across departments to successfully resolve service issues.
- Develop process improvements intended to enhance the overall delivery of service.
- Travel to customer as needed, occasionally with short notice.
- Documents and tracks all contacts, events, and outcomes with clients using appropriate systems and processes.
- May be asked to serve as a contingent for Member Service as business needs require.
SKILLS:
- The successful candidate must have a proven track record in providing service to Aetna medical members.
- Knowledge of ACAS systems required.
- Proven success in relationship development and teambuilding are critical.
- Outstanding communication skills and exceptional customer focus skills from flexibly to effectively influence others for both internal and external perspectives are imperative.
- Candidate must have experience working across Aetna's functions, segments and markets to resolve issues.
- Preferably candidate will have a minimum of 2 years taking Member calls, with at least 1 year of ACAS call experience.
- Must have experience in MSW or ASD.
- Supervisory experience is a plus, but not required.
ADDITIONAL JOB INFORMATION:
- Interact directly with the customer, sales, account management as a SPOC for escalated individual member s issues and complex global issues.
- Participate in the pre-sale finalist presentations, system demonstrations, and site visits organized for the account.
- Work with the Manager, Supervisor, Implementation Manager (IM) Plan Sponsor Services (PSS), and other areas within the organization to facilitate the gathering of the necessary history to resolve the customers issues.
- Trend and investigate the root cause of customer-escalated issues by reviewing re-work and other background information.
- Assist the Supervisor in the coaching and mentoring of service center staff for assigned customer(s)
Work At Home available in Jacksonville area only
Apply Here (http://jobs.insurancejobs.com/c/job.cfm?jb=4433460&site_id=643)