WorkAtHomeSpace
05-12-2008, 11:22 AM
Handles calls regarding general information about airline travel on JetBlue Airways in Spanish and English
• Responds to emails and other correspondence regarding Company products
• Resolves general customer service concerns through effective customer service techniques
• Ad hoc projects as assigned
Job Experience:
• High School Diploma or General Education Development (GED) Diploma
• Fluently speak, read, write, and translate accordingly in Spanish and English
• Previous reservation and/or call center experience preferred but not required
• Two (2) years of customer service experience
• Able to type twenty five (25) words per minute
• Flexible and able to work at any time, including nights, weekends, and holidays
• Provide one telephone line and a high-speed internet connection (minimum 256K connection speed)
• Provide a safe and professional office-work environment, free from background noise and distraction
• Live within the local calling area or if outside the local area, in the accepted adjacent areas, maintain a local (801) phone number through a voice over internet phone provider or market expansion line
• Able to travel to the Salt Lake Support Center for monthly meetings and also to work scheduled shifts in the event of technical difficulties at home
• Due to operational needs, Overtime hours may be required to provide excellent Customer Service during Irregular Operations
• Regular attendance and punctuality
• Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion
• Well groomed and able to maintain a professional appearance
• Pass a ten (10) year background check and pre-employment drug test
• Legally eligible to work in the country in which the position is located
• When working or traveling on JetBlue flights, and if time permits, all capable Crewmembers are asked to assist with light cleaning of the aircraft
• Working knowledge of Microsoft Office products including Word, Outlook, and Explorer
• Excellent verbal (telephone) and written communication skills
• Strong customer service skills to provide the JetBlue experience to every Customer, every time
• Excellent organizational skills
• Effective research skills including the ability to analyze information and make determinations in accordance with Company guidelines
• Ability to send and receive email correspondence
• Ability to initiate searches for miscellaneous travel-related information on the Inter
Apply Here (http://www.americasjobexchange.com/seeker/jobsearch/numbersearch?action=JobSearchViewJob&JobSearch_JobId=511137515&JobSearchType=JobSearch)
• Responds to emails and other correspondence regarding Company products
• Resolves general customer service concerns through effective customer service techniques
• Ad hoc projects as assigned
Job Experience:
• High School Diploma or General Education Development (GED) Diploma
• Fluently speak, read, write, and translate accordingly in Spanish and English
• Previous reservation and/or call center experience preferred but not required
• Two (2) years of customer service experience
• Able to type twenty five (25) words per minute
• Flexible and able to work at any time, including nights, weekends, and holidays
• Provide one telephone line and a high-speed internet connection (minimum 256K connection speed)
• Provide a safe and professional office-work environment, free from background noise and distraction
• Live within the local calling area or if outside the local area, in the accepted adjacent areas, maintain a local (801) phone number through a voice over internet phone provider or market expansion line
• Able to travel to the Salt Lake Support Center for monthly meetings and also to work scheduled shifts in the event of technical difficulties at home
• Due to operational needs, Overtime hours may be required to provide excellent Customer Service during Irregular Operations
• Regular attendance and punctuality
• Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion
• Well groomed and able to maintain a professional appearance
• Pass a ten (10) year background check and pre-employment drug test
• Legally eligible to work in the country in which the position is located
• When working or traveling on JetBlue flights, and if time permits, all capable Crewmembers are asked to assist with light cleaning of the aircraft
• Working knowledge of Microsoft Office products including Word, Outlook, and Explorer
• Excellent verbal (telephone) and written communication skills
• Strong customer service skills to provide the JetBlue experience to every Customer, every time
• Excellent organizational skills
• Effective research skills including the ability to analyze information and make determinations in accordance with Company guidelines
• Ability to send and receive email correspondence
• Ability to initiate searches for miscellaneous travel-related information on the Inter
Apply Here (http://www.americasjobexchange.com/seeker/jobsearch/numbersearch?action=JobSearchViewJob&JobSearch_JobId=511137515&JobSearchType=JobSearch)