tam2005
05-05-2008, 11:00 AM
Unresearched...
At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, impress, engage and inspire. We focus on all the small details to have the biggest impact!
The primary responsibility of the AppleCare HBA Technical Customer Service Representative is to answer inbound customer inquiries and to troubleshoot issues for resolution while ensuring the customer receives a world-class experience. Our representatives will utilize excellent decision-making, judgment and communication skills to respond to calls from customers.
The ideal candidate must be passionate about Apple products and technology! In addition to Apple product knowledge, Windows experience is a huge plus. Qualified candidates must have strong understanding of technical concepts, must be self-motivated and interested in working independently in a home office environment. Must be able to adapt and be flexible to changing technologies, processes and environments.
Scope of Responsibilities/Expectations
• Analyze and resolve a wide variety of complex technical customer issues
• Exercise multi-tasking skills when managing multiple systems and applications
• Proactively utilize strong problem solving skills in order to deliver customer focused solutions
Specific Knowledge/Skills
• Ability to converse with customers and troubleshoot technical issues via phones
• Ability to work independently and self motivated
• Demonstrates strong verbal and written communication skills
• Ability to navigate in the Windows environment
• Experience in high tech customer service
• Flexibility to work varied shifts on a 7-day schedule
Apply Here (http://jobs.apple.com/index.ajs?BID=1&method=mExternal.showJob&RID=21958)
At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, impress, engage and inspire. We focus on all the small details to have the biggest impact!
The primary responsibility of the AppleCare HBA Technical Customer Service Representative is to answer inbound customer inquiries and to troubleshoot issues for resolution while ensuring the customer receives a world-class experience. Our representatives will utilize excellent decision-making, judgment and communication skills to respond to calls from customers.
The ideal candidate must be passionate about Apple products and technology! In addition to Apple product knowledge, Windows experience is a huge plus. Qualified candidates must have strong understanding of technical concepts, must be self-motivated and interested in working independently in a home office environment. Must be able to adapt and be flexible to changing technologies, processes and environments.
Scope of Responsibilities/Expectations
• Analyze and resolve a wide variety of complex technical customer issues
• Exercise multi-tasking skills when managing multiple systems and applications
• Proactively utilize strong problem solving skills in order to deliver customer focused solutions
Specific Knowledge/Skills
• Ability to converse with customers and troubleshoot technical issues via phones
• Ability to work independently and self motivated
• Demonstrates strong verbal and written communication skills
• Ability to navigate in the Windows environment
• Experience in high tech customer service
• Flexibility to work varied shifts on a 7-day schedule
Apply Here (http://jobs.apple.com/index.ajs?BID=1&method=mExternal.showJob&RID=21958)