tam2005
04-17-2008, 10:31 AM
Unresearched...
This position is a part-time, year-round role, working as a customer service representative answering calls for an employer's 24-hour/toll-free phone line.
Commit to work at least 27-30 hours per week schedule. Hours will vary and depend upon call volumes and seasonal trends.
Maintain a minimum productivity standard of 70-80 calls per hour.
Answer incoming telephone calls from customers and employees regarding: general store information, price and product availability, billing inquiries, order processing, and member benefits.
Maintain the highest quality of customer service during calls, deal tactfully to resolve customer complaints, compliments, and inquiries, and follow the appropriate company procedures.
work at least 27-30 hours per week schedule. Hours will vary and depend upon call volumes and seasonal trends.
Maintain a minimum productivity standard of 70-80 calls per hour.
Answer incoming telephone calls from customers and employees regarding: general store information, price and product availability, billing inquiries, order processing, and member benefits.
Maintain the highest quality of customer service during calls, deal tactfully to resolve customer complaints, compliments, and inquiries, and follow the appropriate company procedures.
Personal Requirements
High School diploma or equivalent
Speak English fluently enough to be clearly understood over the telephone
Read / write English well enough to take manual/written orders
Type accurately at a minimum speed of 20 words per minute
Document prior work experience including a minimum of six months of customer service or related experience
Possess proficient computer skills to navigate and multitask in multiple applications
Demonstrate competence in operating a PC, and using software such as Microsoft Office (Candidates will be provided extensive training on job-specific software)
Communicate effectively with customers
Meet all accuracy standards and service observation (quality monitoring of calls)
Meet established attendance/adherence standards
Pass regularly scheduled knowledge testing
Pass a background investigation that includes:
Criminal investigation
Credit investigation
Apply Here (http://www.nticentral.org/apply/tbe/CS-08-03.shtm)
This position is a part-time, year-round role, working as a customer service representative answering calls for an employer's 24-hour/toll-free phone line.
Commit to work at least 27-30 hours per week schedule. Hours will vary and depend upon call volumes and seasonal trends.
Maintain a minimum productivity standard of 70-80 calls per hour.
Answer incoming telephone calls from customers and employees regarding: general store information, price and product availability, billing inquiries, order processing, and member benefits.
Maintain the highest quality of customer service during calls, deal tactfully to resolve customer complaints, compliments, and inquiries, and follow the appropriate company procedures.
work at least 27-30 hours per week schedule. Hours will vary and depend upon call volumes and seasonal trends.
Maintain a minimum productivity standard of 70-80 calls per hour.
Answer incoming telephone calls from customers and employees regarding: general store information, price and product availability, billing inquiries, order processing, and member benefits.
Maintain the highest quality of customer service during calls, deal tactfully to resolve customer complaints, compliments, and inquiries, and follow the appropriate company procedures.
Personal Requirements
High School diploma or equivalent
Speak English fluently enough to be clearly understood over the telephone
Read / write English well enough to take manual/written orders
Type accurately at a minimum speed of 20 words per minute
Document prior work experience including a minimum of six months of customer service or related experience
Possess proficient computer skills to navigate and multitask in multiple applications
Demonstrate competence in operating a PC, and using software such as Microsoft Office (Candidates will be provided extensive training on job-specific software)
Communicate effectively with customers
Meet all accuracy standards and service observation (quality monitoring of calls)
Meet established attendance/adherence standards
Pass regularly scheduled knowledge testing
Pass a background investigation that includes:
Criminal investigation
Credit investigation
Apply Here (http://www.nticentral.org/apply/tbe/CS-08-03.shtm)