tam2005
03-07-2008, 10:58 AM
Unresearched...
Texas, United States
SupportSoft, Inc (NASDAQ: SPRT) is seeking self-motivated individuals for supporting customers in the areas of PC and consumer technologies. If you find yourself helping friends and family to install, troubleshoot, and resolve their technical problems, then consider this opportunity! You will be able to apply the knowledge and experience you have gained in customer service, consumer products such as MP3 Players, PDAs, PC applications, and home networking, as well as your education in a Work From Home contact center.
What do you need to qualify for this Work From Home opportunity?
Your PC with minimum 3 GHz processor and 1 GB RAM with 1280x1024 minimum resolution and capability for dual monitor display. Minimum OS of Windows XP SP2 with latest security patches applied. Recommend 17 flat screen monitor or greater.
Broadband connection (1 MB down / 384 kbps up)
Landline phone
Skills:
Excellent written and oral communication skills, second language a plus
Can communicate technical concepts clearly to customers level of understanding
Excellent customer interaction skills
Strong organizational and multitasking skills
Ability to problem solve and resolve problems creatively
Review SOPs and provide feedback and ideas
Ability to type 30 to 40 words per minute
Ability to travel for training and team activities (occasionally)
Experience:
Typically requires a minimum of 1 to 2 years of related experience:
Job roles in customer service dealing with consumers
Hardware / Software technical support
Troubleshooting Windows XP platform to registry level
Home networks (wire and wireless) using multiple network technologies such as switches, routers, printer, etc.
Networking technologies TCP/IP, DNS, Firewalls
Internet connectivity using cable, DSL, satellite, dial-up
Consumer/business peripherals printers, scanners, fax, MP3 players, digital cameras, cellphones, PDAs.
Internet security in areas of virus and spyware
Education:
Courses in technology related fields and customer service. MSDST, A+, HDI Support Center Analyst or other relevant certification a plus.
Apply Here (http://www.jobvite.com/CompanyJobs/Job.aspx?c=seWfwJx5&v=1&j=o61aVfwW)
Texas, United States
SupportSoft, Inc (NASDAQ: SPRT) is seeking self-motivated individuals for supporting customers in the areas of PC and consumer technologies. If you find yourself helping friends and family to install, troubleshoot, and resolve their technical problems, then consider this opportunity! You will be able to apply the knowledge and experience you have gained in customer service, consumer products such as MP3 Players, PDAs, PC applications, and home networking, as well as your education in a Work From Home contact center.
What do you need to qualify for this Work From Home opportunity?
Your PC with minimum 3 GHz processor and 1 GB RAM with 1280x1024 minimum resolution and capability for dual monitor display. Minimum OS of Windows XP SP2 with latest security patches applied. Recommend 17 flat screen monitor or greater.
Broadband connection (1 MB down / 384 kbps up)
Landline phone
Skills:
Excellent written and oral communication skills, second language a plus
Can communicate technical concepts clearly to customers level of understanding
Excellent customer interaction skills
Strong organizational and multitasking skills
Ability to problem solve and resolve problems creatively
Review SOPs and provide feedback and ideas
Ability to type 30 to 40 words per minute
Ability to travel for training and team activities (occasionally)
Experience:
Typically requires a minimum of 1 to 2 years of related experience:
Job roles in customer service dealing with consumers
Hardware / Software technical support
Troubleshooting Windows XP platform to registry level
Home networks (wire and wireless) using multiple network technologies such as switches, routers, printer, etc.
Networking technologies TCP/IP, DNS, Firewalls
Internet connectivity using cable, DSL, satellite, dial-up
Consumer/business peripherals printers, scanners, fax, MP3 players, digital cameras, cellphones, PDAs.
Internet security in areas of virus and spyware
Education:
Courses in technology related fields and customer service. MSDST, A+, HDI Support Center Analyst or other relevant certification a plus.
Apply Here (http://www.jobvite.com/CompanyJobs/Job.aspx?c=seWfwJx5&v=1&j=o61aVfwW)