WorkAtHomeSpace
03-06-2008, 03:11 AM
Unresearched
• Answer inbound calls from stores and customers regarding all facets of their credit card account.
• Resolve credit inquiries on new accounts and authorize sales on existing accounts.
• Utilize professional cross-selling techniques to generate additional revenue via retail, credit, and/or product marketing.
• Demonstrate proficiency in multi-functional work processes and have knowledge of all departments and branches including Collections, Risk/Authorizations, Payment Processing Centers, etc.
• Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction.
• Maintain and improve customer/client relations.
• Utilize PC, telephone & calculator.
• Continuous maintenance of customer profile via PC, as a result of written or verbal requests from customers.
• Perform other duties as assigned.
Qualifications
• YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT."
• Must have a High School Diploma or GED Equivalency.
• Basic mathematical skills with use of calculator.
• Strong level of technical aptitude including PC proficiency and able to troubleshoot minor PC issues.
• Ability to work independently in a remote setting with limited supervision.
• Minimum 6 months of customer service experience of any kind
• Must be physically located within a 50 mile radius of the GE Money Office located in Merriam, KS
• Must be willing to obtain, maintain and pay for a land line telephone, non-wireless broadband/high speed Internet connection, and a non-wireless headset (reimbursement of up to $40 after six months).
• Ability to work a shift encompassing a variet of operating hours and days of the week, including weekends and holidays as required.
• Must be able to attend training full-time for up to two weeks onsite and part-time virtual self-paced.
• Must be 18 years of age or older.
• Must be willing to participate in all of the following: background check, drug screen, fingerprinting.
• Must have unrestricted authorization to work in the United States.
Desired
• Customer Service background.
• Virtual work experience helpful.
• College experience preferred.
• Previous sales experience.
• Able and willing to travel to the GE location in Merriam, Kansas for full-time training for up to two weeks.
• Able and willing to travel to the GE location in Merriam, Kansas for onsite meetings at management's request a minimum of once per quarter.
Apply Here (http://kc.jobnewsusa.com/job/G615X639Z618J615X612Z636.aspx)
• Answer inbound calls from stores and customers regarding all facets of their credit card account.
• Resolve credit inquiries on new accounts and authorize sales on existing accounts.
• Utilize professional cross-selling techniques to generate additional revenue via retail, credit, and/or product marketing.
• Demonstrate proficiency in multi-functional work processes and have knowledge of all departments and branches including Collections, Risk/Authorizations, Payment Processing Centers, etc.
• Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction.
• Maintain and improve customer/client relations.
• Utilize PC, telephone & calculator.
• Continuous maintenance of customer profile via PC, as a result of written or verbal requests from customers.
• Perform other duties as assigned.
Qualifications
• YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT."
• Must have a High School Diploma or GED Equivalency.
• Basic mathematical skills with use of calculator.
• Strong level of technical aptitude including PC proficiency and able to troubleshoot minor PC issues.
• Ability to work independently in a remote setting with limited supervision.
• Minimum 6 months of customer service experience of any kind
• Must be physically located within a 50 mile radius of the GE Money Office located in Merriam, KS
• Must be willing to obtain, maintain and pay for a land line telephone, non-wireless broadband/high speed Internet connection, and a non-wireless headset (reimbursement of up to $40 after six months).
• Ability to work a shift encompassing a variet of operating hours and days of the week, including weekends and holidays as required.
• Must be able to attend training full-time for up to two weeks onsite and part-time virtual self-paced.
• Must be 18 years of age or older.
• Must be willing to participate in all of the following: background check, drug screen, fingerprinting.
• Must have unrestricted authorization to work in the United States.
Desired
• Customer Service background.
• Virtual work experience helpful.
• College experience preferred.
• Previous sales experience.
• Able and willing to travel to the GE location in Merriam, Kansas for full-time training for up to two weeks.
• Able and willing to travel to the GE location in Merriam, Kansas for onsite meetings at management's request a minimum of once per quarter.
Apply Here (http://kc.jobnewsusa.com/job/G615X639Z618J615X612Z636.aspx)