WorkAtHomeSpace
02-25-2008, 12:15 PM
APPLICATIONS WILL ONLY BE ACCEPTED VIA OUR WEBSITE
https://www.cytiva.com/alpine/age/detail.asp?alpine226
Job Description: Agents will be responsible for delivering superior customer service in all customer interactions which include: taking inbound customer service calls for credit card services. Agents are required able to relay information specific to credit card and provide resolution of general customer issues. Agents are required demonstrate the ability to work independently, handle escalated situations and resolve customer inquiries. Demonstrated ability to upsell and cross sell as well as ability to resolve conflict over the phone and resolve customer inquiries is required.
Pay for Performance and Longevity Incentive plan
Along with the benefit of a fixed schedule and consistent hours, this program is recognizing their hard working agents with a financial bonus! The GECF programs offer a competitive incentive program rewarding individual performance and tenure/longevity with the program.
Position Duties:
• Answers incoming customer inquiries promptly and in accordance with the established call-handling procedures.
• Provides high quality customer service in a professional, timely and courteous manner.
• Answers inbound store and customer calls including basic inquiry, account inquiry and various customer-service related calls.
• Assists customer in understanding financial matters related to their account.
• Comply with all applicable credit laws and mandates.
• Agents must demonstrate the ability to work independently, handle escalated situations and resolve customer inquiries. Demonstrated ability to upsell and cross sell as well as ability to resolve conflict over the phone and resolve customer inquiries is required.
General Qualifications:
• Excellent customer service, interpersonal and communication skills.
• Excellent verbal and written skills including grammar and voice quality.
• Demonstrates professional phone mannerisms and attitude at all times.
• Self-sufficient and dependable. Demonstrated ability to work independently in a virtual environment.
• Flexible and resilient.
• Active listening and attention to detail with the ability to multi-task in a fast-paced and changing environment.
• Ability to identify, trouble shoot and resolve customer challenges.
• Ability to handle conflict over the phone- win/win attitude.
• Ability to problem-solve and properly execute company/client policies while creating a positive customer experience.
• Computer literate- ability to fluidly navigate between multiple browser and application systems including web-based systems, intranet interfaces, and non-windows based programs (AS400).
• Good typing and data entry skills.
• Function comfortably in a performance-based environment with calls that are monitored, recorded and assessed. Call times and quality scores are an integral part of the position.
• Previous experience in the financial services industry and/or telephone customer service experience is desirable.
• Legally able to work in the United States.
• High School Diploma or equivalent.
Program Days and Hours:
Monday-Saturday 4a-9:30p and 6am-8pm Sunday (Times are in Mountain Time for Colorado)
Available Shifts:
Monday, Tuesday, Wednesday, Thursday, Saturday, 10:00am-3:00pm MT
(with training to run from 3/28-4/20, Mon-Fri only, 10am-2pm MT)
Monday, Wednesday, Thursday, Friday, Saturday, 5:00am-10:00am MT
(with training to run from 4/3-5/6, Mon-Fri only, 6am-10am MT)
Monday, Tuesday, Wednesday, Thursday, Saturday, 10:00am-3:00pm MT
(with training to run from 4/9-5/12, Mon-Fri only, 10am-2pm MT)
100% attendance at training is required for graduation.
Agents are required to be available for all hours of the chosen shift, each day of the shift. AGENTS RESIDING IN THE STATE OF WASHINGTON ARE REQUIRED TO SHOW A MINIMUM OF 5.5 HOURS PER DAY - showing 1/2 hr of availability each day before or after the listed shift.
Agents will begin working and taking calls immediately after graduation from training.
TRAINING:
Training is done online and on the phone simultaneously. New agents will complete a New Employee Orientation class and Program Specific Training. 100% attendance is required.
Training includes testing, homework, independent study and satisfactory completion of the final exam and nesting calls.
Please note: We cannot train every call scenario during training. Agents will be given tools to find the information that they need. Agents should be comfortable with a fast-paced training program and understand that there is a real-time, live call learning curve period after training ends.
• Information provided is for general information only and is subject to change.
Pay rate:
• Training: $8.00 per hour
• Production: $9.00 per hour.
Skills
Program Requirements:
• Minimum 12-month commitment from the agent to working this program and shift.
• Missing a scheduled shift will require approval from the program management team. A copy of the adherence policy and reliability policy will be provided and must be agreed to prior to placement on this program.
• Time off or unavailability must be requested 30 days in advance and is contingent upon program management approval.
• Time off may be requested upon graduation from training (not before) and date of time off must be no earlier than 30 days after starting work on the program.
Agents should expect to be scheduled for work if a holiday falls on a required day of their shift.
System Requirements:
• High Speed Internet: DSL or Cable (no wireless or satellite ISPs allowed)
• Sound card and speakers to listen to audio files
• High Resolution Monitor (1024X768)
• Corded Telephone headset with noise-canceling microphone that plugs into a corded land-line
telephone for production calls.
• Antivirus software.
• 256 MB RAM (recommend 512+ MB) or higher with 64 MB RAM available
• Minimum 1 GB free hard drive disk space available for required training downloads
• Pentium III, 600 MHZ Processor or higher.
• Analog landline phone line (No digital or VoIP, some cable companies ok)
Required Skills
Drug Screen, Background Check, and Credit Check:
Drug, Background, Credit check: Required for all agents on this program.
Finger-printing may also be required. If offered this position, you will be required to pass a credit and background check, as well as a drug screen. The cost of the credit check and drug screen is paid for by Alpine Access, however the flat fee of $35 for the background check is payable by credit or debit card through a secure, web-based system and is the applicant's responsibility.
Agents will be required to go to a specified facility to provide a urine sample. No agents will be allowed to train without satisfactory results for both drug and background checks.
Agents are also required to submit a Non-Disclosure Agreement for this program.
APPLICATIONS WILL ONLY BE ACCEPTED VIA OUR WEBSITE
https://www.cytiva.com/alpine/age/detail.asp?alpine226
https://www.cytiva.com/alpine/age/detail.asp?alpine226
Job Description: Agents will be responsible for delivering superior customer service in all customer interactions which include: taking inbound customer service calls for credit card services. Agents are required able to relay information specific to credit card and provide resolution of general customer issues. Agents are required demonstrate the ability to work independently, handle escalated situations and resolve customer inquiries. Demonstrated ability to upsell and cross sell as well as ability to resolve conflict over the phone and resolve customer inquiries is required.
Pay for Performance and Longevity Incentive plan
Along with the benefit of a fixed schedule and consistent hours, this program is recognizing their hard working agents with a financial bonus! The GECF programs offer a competitive incentive program rewarding individual performance and tenure/longevity with the program.
Position Duties:
• Answers incoming customer inquiries promptly and in accordance with the established call-handling procedures.
• Provides high quality customer service in a professional, timely and courteous manner.
• Answers inbound store and customer calls including basic inquiry, account inquiry and various customer-service related calls.
• Assists customer in understanding financial matters related to their account.
• Comply with all applicable credit laws and mandates.
• Agents must demonstrate the ability to work independently, handle escalated situations and resolve customer inquiries. Demonstrated ability to upsell and cross sell as well as ability to resolve conflict over the phone and resolve customer inquiries is required.
General Qualifications:
• Excellent customer service, interpersonal and communication skills.
• Excellent verbal and written skills including grammar and voice quality.
• Demonstrates professional phone mannerisms and attitude at all times.
• Self-sufficient and dependable. Demonstrated ability to work independently in a virtual environment.
• Flexible and resilient.
• Active listening and attention to detail with the ability to multi-task in a fast-paced and changing environment.
• Ability to identify, trouble shoot and resolve customer challenges.
• Ability to handle conflict over the phone- win/win attitude.
• Ability to problem-solve and properly execute company/client policies while creating a positive customer experience.
• Computer literate- ability to fluidly navigate between multiple browser and application systems including web-based systems, intranet interfaces, and non-windows based programs (AS400).
• Good typing and data entry skills.
• Function comfortably in a performance-based environment with calls that are monitored, recorded and assessed. Call times and quality scores are an integral part of the position.
• Previous experience in the financial services industry and/or telephone customer service experience is desirable.
• Legally able to work in the United States.
• High School Diploma or equivalent.
Program Days and Hours:
Monday-Saturday 4a-9:30p and 6am-8pm Sunday (Times are in Mountain Time for Colorado)
Available Shifts:
Monday, Tuesday, Wednesday, Thursday, Saturday, 10:00am-3:00pm MT
(with training to run from 3/28-4/20, Mon-Fri only, 10am-2pm MT)
Monday, Wednesday, Thursday, Friday, Saturday, 5:00am-10:00am MT
(with training to run from 4/3-5/6, Mon-Fri only, 6am-10am MT)
Monday, Tuesday, Wednesday, Thursday, Saturday, 10:00am-3:00pm MT
(with training to run from 4/9-5/12, Mon-Fri only, 10am-2pm MT)
100% attendance at training is required for graduation.
Agents are required to be available for all hours of the chosen shift, each day of the shift. AGENTS RESIDING IN THE STATE OF WASHINGTON ARE REQUIRED TO SHOW A MINIMUM OF 5.5 HOURS PER DAY - showing 1/2 hr of availability each day before or after the listed shift.
Agents will begin working and taking calls immediately after graduation from training.
TRAINING:
Training is done online and on the phone simultaneously. New agents will complete a New Employee Orientation class and Program Specific Training. 100% attendance is required.
Training includes testing, homework, independent study and satisfactory completion of the final exam and nesting calls.
Please note: We cannot train every call scenario during training. Agents will be given tools to find the information that they need. Agents should be comfortable with a fast-paced training program and understand that there is a real-time, live call learning curve period after training ends.
• Information provided is for general information only and is subject to change.
Pay rate:
• Training: $8.00 per hour
• Production: $9.00 per hour.
Skills
Program Requirements:
• Minimum 12-month commitment from the agent to working this program and shift.
• Missing a scheduled shift will require approval from the program management team. A copy of the adherence policy and reliability policy will be provided and must be agreed to prior to placement on this program.
• Time off or unavailability must be requested 30 days in advance and is contingent upon program management approval.
• Time off may be requested upon graduation from training (not before) and date of time off must be no earlier than 30 days after starting work on the program.
Agents should expect to be scheduled for work if a holiday falls on a required day of their shift.
System Requirements:
• High Speed Internet: DSL or Cable (no wireless or satellite ISPs allowed)
• Sound card and speakers to listen to audio files
• High Resolution Monitor (1024X768)
• Corded Telephone headset with noise-canceling microphone that plugs into a corded land-line
telephone for production calls.
• Antivirus software.
• 256 MB RAM (recommend 512+ MB) or higher with 64 MB RAM available
• Minimum 1 GB free hard drive disk space available for required training downloads
• Pentium III, 600 MHZ Processor or higher.
• Analog landline phone line (No digital or VoIP, some cable companies ok)
Required Skills
Drug Screen, Background Check, and Credit Check:
Drug, Background, Credit check: Required for all agents on this program.
Finger-printing may also be required. If offered this position, you will be required to pass a credit and background check, as well as a drug screen. The cost of the credit check and drug screen is paid for by Alpine Access, however the flat fee of $35 for the background check is payable by credit or debit card through a secure, web-based system and is the applicant's responsibility.
Agents will be required to go to a specified facility to provide a urine sample. No agents will be allowed to train without satisfactory results for both drug and background checks.
Agents are also required to submit a Non-Disclosure Agreement for this program.
APPLICATIONS WILL ONLY BE ACCEPTED VIA OUR WEBSITE
https://www.cytiva.com/alpine/age/detail.asp?alpine226