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TinaLynnLove
11-11-2007, 11:23 PM
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Part-Time Community Support Representative

Part-time Community Support Representative

Slide is looking for a part-time contractor position. The customer support rep who will be monitoring web discussion forums, responding to tier 1 customer emails from customers, and investigating issues. Candidate will work approximately 20 hours per week and may be required to work weekends.


Slide, (http://www.slide.com) the hot new SF startup founded by Max Levchin (who also founded PayPal, which sold to eBay for $1.5B) is seeking qualified candidates to help us change the way we share photos online!
Job Description:

- Monitor web discussion forums
- Respond to tier 1 customer emails
- Investigate and troubleshoot issues reported by customers
- Log reproducible bugs reported by customers into bug tracking system
- Recording customer feedback
- Work from home, but must be able to come into the office on occasion (Bay Area candidates only)
Qualifications:

- At least one year of email based customer support. Website support preferred
- Must be familiar with online social networking sites like Facebook, MySpace, etc.
- Must have excellent organizational skills, creative stamina, and ability to problem-solve
- Highly motivated and excited to work in a demanding start up environment
- Superb writing and communication skills
- Attention to detail
- Familiar with Customer and Bug tracking systems (Trac and Request Tracker preferred)
- Familiar with Microsoft office applications

Apply Here (http://hotjobs.yahoo.com/job-JHM52G49BWN;_ylt=AsY7I5ylPmAg0CVUN.hO3P76Q6IX?sear ch_url=%2Fjob-search-k-%2522work%2520from%2520home%2522-t-twodays%3Foffset%3D510)