Lori
11-10-2005, 08:42 AM
Hi gals --
I have a client who I manage customer service for.
I have the go ahead to begin training at least one other rep.
The position involves phone calls, so you would need to be us based. There is no guarantee on hours. I'm sure the position will evolve, but we really would be taking it day by day.
You would basically be helping with return phone calls (not cold calls/no selling), email support, help desk, possibly live chat. Being somewhat tech savvy is a nice bonus because we work with online software.
This is ideal for someone who really has a flexible weekday schedule and doesn't need to depend on steady work, although at times there could be a lot.
He sells services to political candidates so we expect business to be picking up soon. Also, please note that almost all the support you give will be with customers affilated with the Republican party. It doesn't matter if you're on the other side of the fence :) But obviously should you have a problem with that, it's not a great job for you.
Also, because these are candidates, they can be in a big hurry! And aren't always easy to get in touch with. The majority of our calls are simply answering questions or taking messages for someone who can answer them. But sometimes you will get a 'fed up' customer.
My ideal candidate is someone who is available on IM a lot, owns Microsoft outlook, has a fast internet connection and doesn't get too ruffled if they encounter an impatient customer...
Please contact me with any questions or to send a brief resume and your rate.
Thanks!
Lori
I have a client who I manage customer service for.
I have the go ahead to begin training at least one other rep.
The position involves phone calls, so you would need to be us based. There is no guarantee on hours. I'm sure the position will evolve, but we really would be taking it day by day.
You would basically be helping with return phone calls (not cold calls/no selling), email support, help desk, possibly live chat. Being somewhat tech savvy is a nice bonus because we work with online software.
This is ideal for someone who really has a flexible weekday schedule and doesn't need to depend on steady work, although at times there could be a lot.
He sells services to political candidates so we expect business to be picking up soon. Also, please note that almost all the support you give will be with customers affilated with the Republican party. It doesn't matter if you're on the other side of the fence :) But obviously should you have a problem with that, it's not a great job for you.
Also, because these are candidates, they can be in a big hurry! And aren't always easy to get in touch with. The majority of our calls are simply answering questions or taking messages for someone who can answer them. But sometimes you will get a 'fed up' customer.
My ideal candidate is someone who is available on IM a lot, owns Microsoft outlook, has a fast internet connection and doesn't get too ruffled if they encounter an impatient customer...
Please contact me with any questions or to send a brief resume and your rate.
Thanks!
Lori